The allegations made in these complaints are unproven, are not at all times representative of all consumers’ experiences with Advantage, and can get incorporate outdated information (about rates, bonus payday loans Peru offers, etc.).
Into the XX/XX/XXXX, I received an alert from my borrowing keeping track of service you to my student loan equilibrium got enhanced
“I’ve an installment bundle actually have a living driven payment which had been set-up by way of KHESLC, it withdraw XXXX regarding my bank account a month and place it into the account amount XXXX and that continues that which you month and contains because XXXX away from XXXX that it page I just gotten XX/XX/XXXX therefore i shouldn’t be inside default XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Note that a loan provider which have a massive customer base could be to also provide a higher quantity of issues when comparing to reduced lenders
“We began receiving calls off Kentucky degree immediately following my dad passed away into the XX/XX/XXXX. I eliminated the newest calls in the beginning but then decided I wanted to clean right up my personal borrowing from the bank thus i replied the phone. We assumed because of my personal mood once my dad passed, this is the loan I experienced many years in the past. We even set right up fee agreements to the college or university so i you will definitely pay-off hello. Really whenever i are getting higher on my credit history seeking to to acquire things fixed I seen other fraudulent activity to my credit history. Such having a couple other public cover wide variety regarding my personal account. Including several other levels that were not exploit and get just like the started eliminated once i review my credit history We seen the college that i in the first place had the mortgage is on there while the account finalized. In order I’m considering it Kentucky advanced schooling they suggests We have actually generated payments that i hadn’t prior. It suggests I experienced the borrowed funds during the XXXX and i performed perhaps not get a loan of you to definitely college or university for the XXXX. I debated they on my credit history and since I’d signed a binding agreement it mentioned that it had been genuine. In addition attained off to the college of course, if it in the end titled me personally right back, I experienced a long dialogue that have hello girls about my personal membership I asked this lady to transmit me the original data files of your loan where I got initial already been the mortgage for the organization. I continue to have maybe not acquired one to documentation thru current email address. She together with went on and on from the most of the processes I would need to proceed through, which, I told her which had been maybe not my personal financing. I’m not planning pay financing that’s not mine I am following through. We titled and you may spoke with a female into the credit agency whom contributed us to reach out to all of you. Please help me with this specific number as it’s planning end me off taking my personal stimuli otherwise whatever else which can are from the government including my personal tax go back, ect. I really don’t owe this financing, and that i is also mount a copy of 2 regarding my personal borrowing records. You might observe that I didn’t get this to mortgage as well as have select all the fraudulent activity that has been towards my personal account. Thanks for your some time I hope in order to listen to back very soon.”